Frequently Asked Questions
We provide this list of Frequently Asked Questions to cover most of what we’re usually asked by customers who haven’t rented with us before, or who have but may have forgotten how we operate.
Preparing to Camp
How do I get a campsite?
- If you visit during the summertime and want to camp in the United States Forest Service (USFS) campgrounds, you will need to reserve a site directly with the Forest Service. You can do this either via telephone at 877-444-6777 or through their dedicated website at Recreation.gov.
- There are also private campgrounds in our service area: Mono Village, Bridgeport RV Park, Paradise Shores and Willow Springs.
- Mono Village is the most popular in our area, so they don’t need to depend on reservations. It is a first-come, first-served campground, meaning sites are non-reservable. If there are open sites, we’ll be able to find one for you, but you can’t reserve it ahead of time.
- You can make reservations at the other private campgrounds listed above.
Can you pre-park the trailer in a good spot?
Yes. If you stay at Mono Village RV Park, we can spot a trailer for you, and let you know where it is. If you would like to stay in a USFS campground in the spring or fall, we can help you get a site, too. Please call to discuss this.
When can I check in?
- Check-in time is 2:00 PM. Please allow extra time for delivery during the busy summer season—we promise we’re going as fast as we can.
- Check-out is 10:00 AM. In the spring and fall, please call and we can arrange an early or late check-out, if available.
How do I check in?
Our check-in process is about as easy as it gets.
- If you gave us a campsite number, your trailer will be parked in that site on your check-in date.
- Your trailer will be unlocked with your key on the table.
- If you are a pre-park at Mono Village: When you arrive, you will check in at Mono Village's check-in gate, and your name and site number will be on a list we’ve provided. If you would like to pick your own site, please be there before check-in time, look for a site, then let the front gate know where you would like us to position your unit.
Can friends or family pick a site for us?
- If you have family or friends that get here earlier and you won't be arriving until late, please let them know to call us with your site number. We’re happy to park your rental next to them.
- Please let your family know that if they are already in the following sections in Mono Village:We do NOT park in the F section, or in the upper A and upper B sections where it gets steep. Please don't have family park in these areas unless you don’t mind being in a site away from them.
- Will-calls will need to be pre-approved.
While You Camp
Do your trailers have full electricity?
Well…yes and no.
In our 26- and 28-foot trailers, you are DRY CAMPING. This means they DO NOT have 120v AC “shore” power, such as you’d have if you were plugged into a pedestal, nor a freshwater connection.
Everything works in the trailer: The lights, furnace, refrigerator and water pump all run on 12v DC battery power. However, the electrical outlets and—if your trailer has a microwave or air conditioner—will not work, unless you are in a full hook up (FHU) site, or you bring a generator with built-in inverter panel. We do not rent out generators, so you do need to conserve battery power when dry camping. Download this tip sheet on conserving electric power in an RV.
Only our 30-foot trailers stationed in Mono Village RV Park offer 120v AC “shore” power. These sites offer full hook ups. These 30-foot units have a microwave and air conditioning that require shore power to run.
Do your trailers have running water?
Yes. Our trailers have ample freshwater storage tanks. We fill your freshwater tank before delivering your trailer, and can replenish it if needed. Again, it’s a wise practice to conserve your water while camping. Download this tip sheet on conserving water in an RV.
What kind of service can we expect from you during our stay?
We come by two times per week to check on you and make sure you’re comfortable and everything is okay. If you have any problems, we will fix them at that time. If you find you need something when we’re not there, please call in the morning to let us know how we can help you. This service is included in your visit—Comfort Check-Ins do not cost extra. It’s part of how we treat you like family.
What supplies do you provide?
- toilet paper (We can replenish if requested.)
- refillable water jug
- tank deodorizer
What do I need to bring?
This is a basic list of suggested items to bring. Everyone’s needs will be different, so spend some time thinking about what you’ll need, because once you get to your campsite, supplies can be expensive, a bit far away, or both.
- Queen bed sheets or sleeping bags
- Bath towels
- Paper towels
- ZipLoc bags
- Trash bags/ small trash can
- Hand/Dish soap
- Showering Items (shampoo/body wash)
- Pots and pans
- Paper plates
- Cooking utensils
- Plastic forks, knives and spoons
- Can opener
- Astroturf or similar entry mat
- EZ-up or other pop-up canopy or screened gazebo. No awnings are provided. If you get a trailer that has one, it is locked. DO NOT TRY TO PUT IT DOWN.
What do you expect when we check out?
- When your stay with us has ended, please leave the trailer in the clean condition it was in when you first entered. Please wipe everything down and use the mop, broom and bucket provided to clean the floor of any dirt, sand, mud and debris. If the trailer is left dirty, we will assess a $200 cleaning fee.
- Leave the key on the table.
- Close the door behind you the last time you leave.
- To make sure our customers continue to be welcomed at area campgrounds, please police your site for trash and either dispose of it in provided campground receptacles or pack it out with you.